# Booking App MVP Requirements Checklist

Reviewed: 2026-08-10

## Booking promise

- [ ] Define customer, provider, administrator, support, and finance roles.
- [ ] Define service duration, capacity, location, timezone, booking horizon, and notice rules.
- [ ] Decide what reserves a slot and how concurrent attempts are resolved.

## Customer flow

- [ ] Find a service/provider and view trustworthy availability.
- [ ] Select a slot, provide required details, pay or reserve, and receive confirmation.
- [ ] Reschedule, cancel, request a refund, and understand policy consequences.

## Provider and admin flow

- [ ] Manage working hours, breaks, blocked time, services, prices, and locations.
- [ ] View and update appointments with an audit trail.
- [ ] Search bookings and intervene in payment, reminder, cancellation, and no-show issues.

## Integrations and quality

- [ ] Choose one authoritative calendar and define conflict recovery.
- [ ] Define payment capture/refund timing and email/SMS reminder delivery.
- [ ] Test accessibility, timezone/DST, concurrency, privacy, security, and recovery.

Use the calculator: https://www.webgrid.com/tools/mvp-scope-calculator/?product=booking-platform